Refund policy

RETURNS, REFUNDS & CANCELLATIONS

1. Made-to-order prints

Each print is made especially for your order. We do not accept returns or exchanges for a change of mind or for choosing the wrong bird, size, or frame color. Please review your selections carefully before purchasing.

2. Damaged, defective, or incorrect items

If your order arrives damaged, has a printing defect, or does not match what you ordered, please contact us within 14 days of delivery. Include your order number and clear photographs of the item and, if damaged, its packaging. We will review the issue and arrange a replacement at no additional cost or a refund, as appropriate.

3. Before returning an item

Please contact us before sending anything back. Keep the item and packaging until we provide instructions. If we require a return because of damage, a defect, or our error, we will cover the return shipping.

4. Cancellations and changes

Contact us immediately if you need to cancel or change your order. We can accommodate requests only if production has not started.

5. Refunds

Approved refunds will be issued to the original payment method. Your bank or payment provider may need additional processing time.

6. Contact

For help with your order, please contact us through our Contact page or email us at hello@neworleansaudubon.com.

This policy does not limit any rights you have under applicable consumer protection laws.